Terms of Service

Last updated: 09/30/2026

1. What Trackr is

Trackr is a personal order-tracking tool. It connects to email inboxes you own or are authorized to access, using credentials you provide, and reads order-related emails (confirmations, shipping notices, cancellations) to build a dashboard of your orders, spending, and cancellations. It is provided by Trackr ("we", "us").

2. Accepting these terms

By creating an account or using Trackr, you agree to these Terms and to our Privacy Policy. If you don't agree, don't use Trackr.

3. Who can use Trackr

You must be at least 18 years old, or the age of legal majority where you live.
You must only connect email accounts and inboxes that you personally own or are otherwise fully authorized to access. You're responsible for having that authorization.
One account per person. Don't create extra accounts to get more free time or get around limits.

3a. Free licenses

Trackr is free. Your first sign-in comes with a 30-day license, and you can extend it yourself for free in Settings during its last week or after it runs out.
When a license runs out, your account becomes read-only: your data stays and you can still see it, but Trackr stops checking your inboxes until you extend.
We may change the length of free licenses, limit or pause new sign-ups, or stop offering the free service. If we stop, we'll tell you in the Trackr Discord first and give you time to export your data (CSV exports are on the Orders and Inventory tabs).

3b. Fair use

To keep Trackr working for everyone, there are limits on how many inboxes you can connect, how often you can run full re-scans or syncs, and how many new accounts can be made from one network. Inboxes whose login keeps failing are checked less often until it works again. We may lower these limits, or suspend an account, if it puts too much load on the service.

4. Your responsibilities

You're responsible for the accuracy of any information you enter and for keeping your login credentials secure.
You're responsible for complying with the terms of service of any email provider (e.g. Gmail, iCloud), retailer, or other third-party service that Trackr interacts with on your behalf.
You won't use Trackr for anything illegal, or in a way that interferes with the service or other users.
You're responsible for how you use any data, images, or exported "success card" content Trackr generates for you.

5. No warranty

Trackr is provided "as is," without warranties of any kind. Order statuses, totals, and cancellation figures are parsed automatically from email content and may be incomplete, delayed, or wrong — we don't guarantee accuracy. Don't rely on Trackr as your sole record for anything financially or legally important.

6. Limitation of liability

To the fullest extent permitted by law, Trackr is not liable for any indirect, incidental, or consequential damages arising from your use of Trackr, including lost orders, missed cancellations, or account access issues. Our total liability for any claim relating to Trackr is limited to the amount you paid us, if any, in the past 3 months.

7. Account suspension & termination

We may suspend or terminate access to Trackr for any account we reasonably believe is violating these Terms, misusing the service, or creating risk for other users. You can delete your account and data at any time from Settings.

8. Changes to these terms

We may update these Terms from time to time. Continued use of Trackr after a change means you accept the updated Terms.

9. Governing law

These Terms are governed by the laws of the United States, without regard to conflict-of-law principles.

10. Contact

Questions about these Terms? Reach us on Discord through our ticket system, and staff will be with you shortly.